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EXCHANGE POLICY — roeacademy

  • This exchange policy is valid from Jun 2022.

  • If you are not satisfied with the service or have regretted your purchase, you can request an exchange or return within 7 days from the date of receipt of your order.

  • Conditions for making an exchange:
    If you want to make an exchange, the requested service cannot have been performed.

  • How to request an exchange:
    Send an email to, informing your full name, contact and reason for the exchange. You will receive our contact with the necessary information to make the exchange.

  • Conditions for return for regret:
    If you regret the purchase, you can also return your order within 7 days from the date of receipt of the order at your address.

  • How to request a return for regret:
    Send an email to with your full name, contact and order number. You will receive a refund within 30 days of the date we receive the returned products. The amount will be refunded using the same payment method you selected when paying. There will be no additional cost for you to receive the refund.

  • Contact us:
    If you have any questions about our exchange policy, please contact us at

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